|
Retail
A market Leading InternationalRetail Company:
:: Client Situation
There was an established High Street presence in all major conurbations in the UK and an ambitious growth plan to ensure that they retained the premier position in the market place.
The internal Facilities Management team were responsible for all outlets and stores while managing a strict budget.The team needed to grow to ensure that the expansion programme was well maintained and to build upon the skills needed to increase the competence of the team .
There was a reactive maintenance service initiated by the store managers who contacted an internal help desk between the hours of 8am and 6pm , Monday to Friday .
The cost of maintenance was out of control as there was minimal accurate management information.
:: Outcome
Following a detailed review of current situation a thorough programme of control was established alongside agreed budgets and forecasts based upon industry best practice and alignment to the overall values and principles of the core business .
- TUPE of internal maintenance team to service provider
- Creation of Facilities Management Service Centre 24/7 Helpdesk
- Budget transparency and ownership of P&L allocated to operational team
- Contractor contracts awarded competitively with strict SLAs
- Dynamic real time management information made available to all budget owners
- Class leading Health and Safety capable of supporting values of company
- Full preventative maintenance programme installed resulting in a removal of emergency call out costs
- Achieved an overall reduction in cost of 25% at the end of 24months albeit with an increase in the size store locations of 40%
|
Retail