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Logistics
A market leading National Logistics Company:
:: Client Situation
Increasing market pressures on margin had resulted in a corporate review of all internal budgets with a directive to source world-class services at best value.
The in-house Supply Chain operation faced escalating fixed-costs and had difficulty in sourcing the skills they required to remain competitive and achieve challenging SLA’s.
:: Solution
A joint working party was established to review the current operational and budgetary challenges. Together a transformation project plan was developed with both parties having responsibility to deliver key elements in a short time frame and against tight financial parameters. Through our extensive knowledge of the labour force in a highly competitive market for these skills, we agreed a Managed Service contract, which delivered the initial cost-reduction requirement as well as allowing flexibility for future growth.
Centric deliverables included;
- Sourcing candidates from our International database in exactly the locations needed
- Deploying on-site teams who resolved all staff issues quickly
- Centric Account Manager integrated into client management team including forecasting staffing needs for seasonal fluctuations & cost projections
- An improved Induction programme that increased productivity by 18%
- Providing a full HR service incorporating staff training & development
- Centric responsible for certain client KPI’s – productivity, quality & staffing costs
- Retention improved by 60% - reducing client’s training budget by £277K p.a.
- Managing Absence programme introduced resulting in reduction by 22% in Year 1 - saving £123K p.a.
- Freeing client management time to bid for new business – winning 3 contracts worth £3M p.a.
- Reduced administration costs through Master Vendor approach
- Real time M.I. used to improve clients own SLA performance with their customers
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Logistics